Specification Details

Our Delivery Policy

• We deliver your order using our own team of delivery drivers.
• As they are part of our business, our delivery team pride ourselves on delivering your order carefully and safely.
• We will deliver to the room of your choice, assemble your furniture (if required), and remove all unwanted packaging.
• We deliver to certain areas on set days and as soon as your order arrives to our warehouse we will contact you to arrange delivery.
• We are able to give you a two hour delivery time slot when we arrange your delivery.

Prices of delivery:

Delivery prices can depend on the specific products you purchase or the product range (catalogue). Please see the basket for the actual delivery price relevant to your purchase.

For more information, please read our Terms & Conditions (opens in a new tab or window).

Our Refund/Cancellation Policy

As a family store, our aim is for you to be happy with your purchase

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

• If you're unhappy with your purchase, please let us know. Unless faulty, this should be within 14 days of purchase
• It's important that any unwanted item, unless faulty, is returned in a re-saleable condition meanng that you've kept all original packaging and labels, and that it's undamaged and unused

Products we're unable to cancel, refund or exchange

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

• Made to order products such as furniture that has been ordered in a certain fabric for you
• Mattresses beds and bedding as this can be deemed to be unfit for future purpose due to health and safety issues

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

If you wish to cancel your order:

In Stock Orders:

If you wish to cancel an order of an item we have in stock, please notify us as soon as possible.

Special Orders:

Cancellation for any items that are ordered upon your request, that show a delivery lead time (for example - Delivery Estimate 9 weeks) are at the discretion of Herbert Lewis Ltd, and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.

What if I wish to return my order?

Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

What if the good are faulty?

In the unlikely event that your goods are faulty, please contact us as soon as you can on (01291)622347

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

For more information, please read our Terms & Conditions (opens in a new tab or window).

Information we collect

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address which we collect. The information we collect from you may be used for any of the following:

• To create a personal shopping experience so we can respond to your individual needs
• To improve our website using your information or feedback
• To improve our customer service and effectively respond to your requests and support needs
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send emails regarding your order or updates; and to send periodic emails about our store.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Protecting your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

We do not store credit card details nor do we share customer details with any 3rd parties.

For more information, please read our Privacy Policy (opens in a new tab or window).

Additional information is also available in our Terms & Conditions and our Cookie Policy (opens in a new tab or window).